once your order has been placed, you'll receive an order confirmation. after this e-mail it's no longer possible to cancel your order. you'll have to wait until the order is delivered and create a return

all orders are shipped within 24 hours. after dispatch, the delivery time is as follows:

• the netherlands: 1–3 business days
• european union: 3–5 business days
• rest of the world: 7–10 business days

the shipping costs are as follows:

• the netherlands: €6.95
• european union: €12.95
• rest of the world: €24.95

you can track your order on our order tracking page

you can return your order within 14 days after receiving it

if you want to return your order, use the contact page on the website. please confirm your order number and reason of return.
please note that you are responsible for returning the items yourself. we recommend keeping the tracking number provided by the carrier for your records.

after we receive your return, refunds will be processed within 7 to 10 business days depending on the payment method you used

please contact us through the contact page